MOST FREQUENTLY ASKED QUESTIONS

Online Registration is available to all YMCA of Greater Hartford “Members”

A “Member” pays membership dues, has full access and membership benefits to 6 YMCA of Greater Hartford branch locations.

Yes, Family memberships include access to Kids Zone, a program that engages children in small groups learning and playing while you work out. It's available at select branches. Check with your local branch location for hours and ages.

A “Program Participant” does not pay membership dues, but can participate in programs offered at any branch of the YMCA of Greater Hartford. “Program Participants” do not have full access to YMCA facilities.

All members and participants are required to have their photos taken when they enroll as a member or program participant at the YMCA.  Photos are only used for the protection and safety of our members and participants.  Photos on member/participant profiles allow the YMCA to screen all members/participants through the National Sex Offender Registry to ensure the safety of the children in our buildings.  Photos also ensure that the individual who is checking into the Y is the proper person on the membership and also allows us to be able to positively identify you in case of an emergency.

A Member receives full use of all YMCA of Greater Hartford branch facilities, priority program registration, and reduced program rates by more than half (excluding child care and camp), free parent/child swim lessons, and free preschool programming. Members can also visit any participating Y in the United States and Puerto Rico through Nationwide Membership. For a full list of benefits click on Membership and Join Now or contact your local branch. 

No, we do not impose contracts on our members. You're free to cancel membership at any time.

We require 30 days written notice if you plan to cancel your membership. Learn more about our refund policy below.

It is different depending on the reason:

  • Withdrawal from Full Membership due to medical reasons: full credit/refund for the unused portion of Membership Fee; doctor’s note required.
  • Membership cancellation: Membership cancellations will be accepted through email, in person or website by completing the Membership Cancellation Form.
  • Suspension or termination of Full Membership: full credit/refund for the unused portion of your membership. 
  • If the YMCA cancels a program, a credit/refund of program fee will be issued to you.
  • Program refund policy
  • A full refund will only be issued for withdrawals received in writing before the 1st class. A 50% refund will be issued for withdrawals after the 1st class. Refunds or partial credits after the 2nd class are provided only with a doctor’s note for the unused portion. 
  • If a class is cancelled multiple times due to inclement weather or instructor illness, branches will make every effort to offer a makeup lesson. If a makeup lesson is not an option, branches will provide a partial credit voucher to use toward a future program. 
  • Package Services Refund Policy: All Personal Training, Nutrition Counseling and Private Lesson packages have a 12 month expiration from date of purchase. Packages or any unused sessions may be transferred to another individual one time and used within the original 12 month period. Refunds may be requested in writing within 30 days of purchase. When refunding partial packages within 30 days, used sessions are charged at the single session rate.
  • Returned payment: Member responsible for service fee.
  • Deposits: All deposits for the purpose of securing a spot in a program are non-refundable.
  • All credits valid for one year from date of issue.

Search through our website to find the class you would like to participate in. Click on the class to find the day and time that fits your schedule, as well as the branch location most convenient. Select the class you desire and click on the Register Now button. The system will prompt you to continue through check out. 

You can also call your local branch to register by phone. Please visit our Locations page

Enter all required fields in the Find Account pop up box. Required fields are last name, date of birth and zip code.

Call your YMCA and make sure your membership information is up to date in our system. To sign into your account, your last name, home zip code and date of birth MUST be correct in our database. Reminder, “Members” have priority registration two weeks prior to “Program Participants”.

Yes, you can register online for programs by creating a new account.

Yes, you can register for multiple programs at the same time.

Yes.

You may choose from any existing electronic payment methods we have on file or you can add a new credit card.

If you receive financial assistance, it will be applied online for the program you are registering for if the program is eligible for scholarships. 

We encourage you to join the waiting list. This gives us a better idea of the number of people interested in our programs, and allows us to create new classes or recruit additional instructors whenever possible. We do everything possible to get as many participants off the waiting list and enrolled in classes.